When did your property manager last invest in training that could protect you at VCAT?
Training is so important with all teh legislation changes. I invest in training a lot and Andrew and Robert from Castellan Consulting are amongst the best when it comes to VCAT submissions. Andrew completed his law studies before moving into real estate. Robert is a barrister.
That's the level of expertise I sat in a room with, and I took every single piece of it seriously. If property managers do not get the submission right and can address cases and know the legislation then how can they be successful for their owners.
Because here's the truth: submissions at VCAT have become complex. The bar has been raised. A poorly prepared case doesn't just lose - it can cost your rental provider significantly.
After a decade in this industry I can tell you most property managers don't even scratch the surface when it comes to building a compelling submission. I've never seen submissions prepared to the level I was just taught - not in any agency I've worked in.
The industry is shifting. Not just away from transactional service - toward a genuine advisory role. Your property manager should be your first line of protection, not someone who collects rent and lodges maintenance requests. Representing my owners means I must be continually training and investing in myself to be able to confidently advise owners on their rights and be able to have a compelling case backed with case references and sound legislation knowledge. Don't ask me how someone who is self managing their investment handles VCAT and can write a degree worthy submission clearly stating facts
So I'll ask you again - when did your property manager last invest in training that could protect you when it really matters?
📩 If that question makes you pause, let's talk then you are in the right spot. I am here to help just give me a call on 0487 275 151